Dear Valued Customer,
After successfully launching TUNE into the market in October 2016, Kinematix is now closing its doors due to the lack of funds necessary to pursue its normal activities. Kinematix’s investor has decided not to invest in Kinematix any further other than a final amount aimed to satisfy the company’s previous financial commitments.
This is a sad day for all of us as we have worked tirelessly for the past two years to create the most sophisticated, yet easy to use, running wearable on the market. We want to thank you for your support and for believing in TUNE! We couldn’t have done it without your input and encouragement, and for that we will be forever grateful.
We know you probably have a ton of questions, and we’ve tried to address as many as we can below. If you still have questions, please reach out to us at email@example.com.
Thank you again for being our customer! We wish you many more miles of happy and healthy running!
Paulo and the Kinematix TeamFAQ
What will happen to the TUNE app?
You will be able to continue using your TUNE system to capture run data and get reports but, all data will be stored on your smartphone only. All cloud-based services (syncs, fitness plan) will cease to operate. If, for any reason, you are forced to change smartphone and/or smartwatch, all your data will be lost. The app will be available on the App Store and Google Play until October 31, 2017.
What will happen to all my run data currently stored in the TUNE app?
In an effort to help you maintain all your historical run data, you will receive, by e-mail, a dump of all of runs and you can export the runs stored in your smartphone to .GPX format, allowing you to transfer them, at least partially, to the platforms of other wearable devices or apps for runners.
I just bought my TUNE, can I get a refund?
Unfortunately, no, the company is not able to provide a refund for any TUNE units sold.